Product Availability and Issues

1. Are your products in stock? Can I pre-order?

  • All products listed on our website are ready stock unless specifically marked as PRE-ORDER or GROUP BUY items.
    -Group Buy
    A Group Buy is a crowdfunded project where production only begins once a minimum number of orders (MOQ) is met. Items are not pre-made and may take months to deliver.
  • ✅ Lowest prices
  • ✅ Full customization options
  • ⚠️ Upfront payment & long wait times
  • ⚠️ Possible production/shipping delays
    -Preorder
    Pre-orders are for items that are already in production or on the way to Kez Boards.
  • ✅ Shorter wait times than Group Buys
  • ✅ Slightly higher price than Group Buy but lower than in-stock
  • ⚠️ Upfront payment & potential delays
  • ⚠️ Limited customization (if any)
    -In stock
    In-stocks (or Extras) are ready-to-ship items available after Group Buy and Pre-order fulfilment.
  • ✅ Immediate delivery
  • ⚠️ Higher prices
  • ⚠️ Little to no customization options

2.. My keycap stem feels too tight / doesn’t match the photos?

Our artisan keycaps are brand new and may require a short break-in period.
Try the following:

  • Press the keycap down firmly
  • Use a hairdryer on the highest heat for 30 seconds to warm the stem, then insert it carefully
    Please note:
    Each keycap is handmade, so slight variations from product images are expected. However, all keycaps are carefully quality-checked before shipping.

3. Can I exchange or return an item if Iordered the wrong one?

We do not offer returns or exchanges for incorrect orders unless the product is faulty.
Please share photos or a video of the issue, and we’ll assist accordingly



4. What should I do if I receive a defective item?

Reach out to us with pictures or videos of the issue. If it’s a fault on our end, we’ll
make it right!